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Microsoft Copilot doesn’t fail because it’s weak. It fails because organisations use it like ChatGPT, get disappointed, and then blame the tool. Licences renew. Usage drops. Value never shows up. Copilot isn’t built for blank‑page reasoning or clever prompts. It’s built to work inside your Microsoft 365 data. If you keep treating it like a web chatbot, you’ll never see the return you’re paying for.
Mignon Green - Regional Manager (BOP & Waikato, NZ)